This Privacy Policy ("Policy") discloses the privacy practices for Vroom Drive India Private Limited ("Vroom Drive") and website of the company ("website"). Vroom Drive places paramount importance on maintaining the privacy of its customers'("User") Sensitive Personal Datauner the applicable laws in India.

This privacy policy has been compiled to better serve those who are concerned with how their 'Sensitive Personal Data' (SPD) is being used online. SPD, has been described in Information Technology (Amendment) Act, 2008, as such Sensitive Personal Data as may be prescribed by the Central Government in consultation with such professional bodies or associations as it may deem fit.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “User”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, “Our”, “Vroom Drive”, and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Sensitive Personal Data or Information in accordance with our privacy policy in our website and other company documents. By accessing this website we assume you understand and accept these terms of privacy policy in full. Do not continue to use Vroom Drive India Private Limited's website if you do not accept all of the terms of privacy policy stated on this page.

You hereby provide your unconditional & irrevocable consent to Vroom Drive for the purposes prescribed under including but not limited to provisions of sections 43A, 72 and section 72A of information technology act, 2000

1. Collection and Use of Sensitive Personal Data:

When ordering or registering on this website i.e., as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience in using the website.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other activities
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with you (live chat, email or phone inquiries)

When you request services from us, operate a vehicle or equipment with in-vehicle or in-equipment technology, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy

In quest of quality performance in services we collect other personal data such as:
Vehicle Use Data: To maintain and protect the Vehicle and to prevent and detect crime the vehicle may be equipped with devices which allow us to send commands to and receive certain information from the vehicle to monitor the condition, performance and operation of a Vehicle. This is also done as a security and safety measure against accident or theft and to provide you with valuable services and information.

Location Tracking: To avoid theft, or to track you in case of any emergency, accident etc., we track the geolocation data of your vehicle from Global Positioning System (GPS). Vroom Drive assure that we will not public your location or movement unless it is required and necessary under personal, medical and legal emergencies. Under the same circumstances we may share the location of your vehicle with the police, insurance companies, tribunals, courts or other law enforcement agencies.

Driver and vehicle information: By ordering or registering and availing the services, you authorize us to access your driver’s record, vehicle travelled history report pertaining to your trip from all applicable entities and authorities.

You may withdraw your consent to collection and use of your sensitive Sensitive Personal Data in future. You may do so by unregistering from Vroom Drive.

2. Collection And Use Of Non Sensitive Personal Data:

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non¬Sensitive Personal Data for any purpose. The following are some examples of non¬Sensitive Personal Data that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, and location so that we can better understand customer behavior and improve our products, services, and advertising.
  • This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non¬Sensitive Personal Data for the purposes of this Privacy Policy.
  • We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
  • With your explicit consent, we may collect data about how you use your device and applications in order to help app developers improve their apps.

If we do combine Non-Sensitive Personal Data with Sensitive Personal Data the combined information will be treated as Sensitive Personal Data for as long as it remains combined.

3. Protection of Sensitive Personal Data or Information:

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning to protect our data base.

We take reasonable steps including administrative, technical and physical measures to protect Sensitive Personal Data from misuse, lossand from unauthorised access, modification or disclosure.

Vroom Drive aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal data and for this purpose we implement internal review system, storage and processing practices and security measures to guard against unauthorized access to systems, where Vroom Drive stores Your Sensitive Personal Data., provided that client’s right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release Vroom Drive from any claim of damages under contract, tort or any other applicable laws.

As you may be aware, there is no completely secure method of transmitting or storing data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all present possibilities exists for loss, misrouting, interception and misuse of the data that is transmitted. When you use Vroom Drive’s services or post on the Website, some of the Sensitive Personal Data You share is visible to other users and can be read, collected, or used by them. Vroom Drive is not responsible for such Sensitive Personal Data You choose to submit in these instances. For example, if you place your name, email address and telephone number on the Website, that information is public. Further, Vroom Drive is not responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

In spite of anything contained in this Privacy Policy or elsewhere, Vroom Drive shall not be held responsible for any loss, damage or misuse of Your Sensitive Personal Data, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption, power failures, industrial disputes affecting any third party, changes to the law, disaster, terrorist attacks and wars.

We generally retain personal data about our customers for as long as we believe appropriate for the purposes for which it was collected whereas Non-Sensitive Personal Data will be preserved for an indefinite period.

4. Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.

5. Third-party Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights,property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

However, Vroom Drive is not responsible for any breach of security or for any actions of any third parties that receive Your Sensitive Personal Data. Vroom Drive is not liable for any loss or injury caused to you as a result of you providing Your Sensitive Personal Data to third party (including any third party websites, even if links to such third party websites are provided on the Website).

6. Third-party Links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

It's also important to note that we do not allow third-party behavioral tracking

7. Fair Information Practices:

The Fair Information Practices Principles form the backbone of privacy policy and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect Sensitive Personal Data.

We will notify you via email Within 1 business day
We will notify you via phone call Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individual have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

8. Policy Updates:

The changes made herein to the Policy shall be made without prior notice under the heading "Privacy Policy" section of the Website. The revised Policy is effective immediately when posted on the website. The User's continued use of the website after the effectiveness of such revisions will constitute the User's acknowledgment and acceptance of the terms of the revised Policy.

9. Laws Governing Privacy Policy:

This Privacy Policy is subject to the applicable provisions of the Information Technology Act, 2000 as amended from time to time read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and any other applicable laws, Rules and Regulations in India.

10. Grievance Officer:

In case of any grievances related to collection, storage, use, disclosure and transfer of your sensitive personal data or information under this policy or any terms of Vroom Drive. Please contact the following:

Name: Mr. Sreejith
Contact No: 080-22531122

11. Disclaimer:

Every effort has been made to ensure that the information on this site is correct and up to date, however, Vroom Drive does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this website and its contents.

All information on this site is protected by copyright and other intellectual property rights.

No images, text or other content from this site may be distributed or reproduced without prior written approval from Vroom Drive.

We do not specifically market to children under the age of 18 years old.

12. Disclaimer For Social Networking:

The Vroom Drive’s Social Media Space on Facebook/ Twitter or any other social media has been created to provide our users/ clients and followers with an opportunity for discussions related to Vroom Drive's Services and Promotions. All content, comments, videos, visuals, images, audios and any other material posted/tagged/ analyzed by you on this site containing the trademark, Company name, logo(s) and related data with or without Vroom Drive's vehicles photo; (collectively the "Vroom Drive's Proprietary Rights"), will be solely owned by Vroom Drive and the same does not necessarily reflect the opinions or ideals of Vroom Drive's, its employees or its affiliates.

Vroom Drive does not endorse any statements, external product claims made on this site nor warrants the accuracy of any information thereof and is not responsible for any user generated content put up on these spaces /site.

All users must comply with the Terms of Use of Facebook/ Twitter and other social networking sites Vroom Drive expects that users will not post any content / materials that may fall into any of the following categories:

  • Abusive, Defamatory or Obscene
  • Fraudulent, ambiguous or misleading
  • In Violation of Intellectual Property of another
  • In Violation of Facebook/ Twitter or any other social networking sites Terms of Service
  • In violation of any law or regulation (including rights of privacy and publicity)
  • Offensive in any other way

Vroom Drive reserves exclusive right to remove any such material / content that may fall under either/all of the aforementioned categories. Only that content which is relevant to the topics discussed on this page will be allowed to stand.

12. Contact us:

If there are any questions regarding this privacy policy, you may contact us using the information below.

Contact No: +91 80 22531122